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This chapter explores the inter-urban dimensions of contemporary inequality in the United Kingdom. It does so by drawing on quantitative measures of inequality from the British Broadcasting Corporation’s ‘Great British Class Survey’ experiment of 2011–2013 and representative economic indicators of productivity. It takes its starting point as an acknowledgement of the deepening inequalities in western, developed economies, a reality reflecting in the burgeoning of literature on macro-economic disparities at the start of the twenty-first century. Whilst invaluable, this literature has tended to focus solely on economic definitions of inequality between countries or regions. The purpose of this chapter is to continue the expansion of our understanding of the manifold dimensions of inequality into the social and cultural domains. The data from the Great British Class Survey are uniquely positioned to do this: approximately 325,000 people participated in the online questionnaire, providing information not just on their stocks of economic capital but also on the size and scope of their social networks and the nature and extent of their cultural activities. The size of the sample thus provides an unparalleled tool for analysing the complex nuances of contemporary inequality in the United Kingdom using a framework informed by the theoretical approach to cultural class analysis pioneered by Pierre Bourdieu. The analysis here focuses solely on inter-urban disparities in the United Kingdom and demonstrates the ways in which economic inequalities are reflected and reinforced in the social and cultural domains.

The purpose of this paper is to provide a brief summary of a series of papers presented at the gender, class, employment and family conference, held at City University, London, in March 2008.

The conference involved 25 papers presented by invited speakers, and the report is based on summary notes, observations and conference abstracts.

This report summarises a range of contributions, theoretical and empirical, to the continuing debates on gender and class inequality in Britain, Europe and the USA. The evidence presented not only demonstrated the persistence of gender and class inequalities, but also provided a critique of the “individualisation” thesis. The contribution of both normative and material factors to gender inequality was extensively explored. The discussions focused upon a series of tensions and contradictions – between “sameness” and “difference” feminism; choice and constraint; capitalist markets and the human requirement for caring work.

Many of the papers drew on original empirical research, both quantitative and qualitative, using sophisticated methodologies. Longitudinal findings (cohort studies) were well represented, as were cutting‐edge theoretical contributions.

The 999 ambulance call handler is critical in responding to emergency patient treatment; however, the call handlers are often a hidden component of the healthcare workforce and an under-researched group. The objective of this study is to understand stress triggers experienced by 999 ambulance call handlers that could lead to burnout and examine personal and organisational mechanisms and strategies which reduced the risk of burnout.

A single interview case study approach applying qualitative methods was undertaken. Participants were identified through a purposive sample of 999 ambulance call handlers with the Yorkshire Ambulance Service National Health Service Trust (UK). Participants were interviewed via telephone between July 2019 and September 2019.

In total, 18 staff participated in this study. Societal factors including public incivility and media representation and organisational factors, such as a demanding environment, lack of appreciation and career progression, training issues and protocols were key stressors. Organisational well-being services were helpful for some, but for others lacked accessibility and appropriateness. Positive public feedback and speaking with peers bolstered well-being. 999 ambulance call handlers suggested that sufficient breaks, co-design or feeding back on training and protocols and creating more informal opportunities to discuss ongoing everyday stressors as methods to reduce stress and burnout.

This paper explores a previously under researched area on stressors and potential burnout in 999 call handlers. This paper highlights the need for improved organisational support services and appropriate public and sector peer recognition of the role of ambulance 999 ambulance call handlers.

Parental advocacy is an emerging area of research and policy interest in Wales and across the UK. Although there is little research in the UK context to date, international research has indicated that parental advocacy can improve the relationship between parent and professional in the field of child protection social work. This paper aims to ascertain how the implementation of a parental advocacy programme supports parents to play a meaningful role in decision-making when children’s services are working with them and their families.

This study used interviews, surveys and focus groups to obtain qualitative data from 18 parents, seven parent advocates, two advocacy managers and four social workers, to explore the potential impact of parental advocacy on decision-making. The study identified challenges in implementing parental advocacy, particularly relating to awareness of the service. Participants also discussed experiences of the child protection system and how parents are supported by advocates.

Despite challenges surrounding implementation, initial findings were encouraging, and generated examples of how parental advocacy services have helped parents to understand children’s services and develop relationships of trust with social care professionals. In doing so, this study identified potential mechanisms that may be useful to support future service delivery.

This paper and research is novel as it explores parental advocacy within the Welsh context. Although there has been research conducted into parental advocacy, this has largely come from the USA. This research comes from the evaluation of an innovative and promising parental advocacy scheme in Wales.

Building on relational inequality theory, this paper incorporates social capital as a device to trace the flow of resources through relationships originating within and beyond organizations. I draw on a survey of over 1,700 lawyers to evaluate key dynamics of social capital that shape earnings: bridging and bonding, reciprocity exchanges and sponsorship, and boundary maintenance. The findings show social capital lends a lift to law graduates through bridges to professional careers and sponsorship following job entry. Racial minorities, however, suffer a shortfall of personal networks to facilitate job searches, and once having secured jobs, minorities experience social closure practices by clients and colleagues that disadvantage them in their professional work. A sizeable earnings gap remains between racial minority and white lawyers after controlling for human and social capitals, social closure practices, and organizational context. This earnings gap is particularly large among racial minorities with more years of experience and those working in large law firms. The findings demonstrate the importance of identifying the interrelations that connect social network and organizational context to impact social inequality.

The chapters in this book focus on student experiences in higher education (HE) and how these experiences shape their future as contributors to the knowledge economy, which is being gradually replaced by natural resources. The chapter authors in this volumes stress on the value of mentorship program with a focus toward mentoring those who are neglected and underprivileged. Programs that help students with visual or audio impairment has been discussed along with bridge programs, which might help in imparting an inclusive and equitable HE with accessibility to all. Case studies from Ghana to South Africa, Glasgow, and Australia are discussed to increase motivation and willingness among educators and students to apply new skills and foster new teaching experiences that can help shape effective learning outcomes for students.

The purpose of this paper is to understand and develop ways to enhance patients’ experiences of preoperative education received prior to surgery for colorectal cancer.

Based in the UK, three-action research cycles were undertaken to evaluate preoperative education, identify changes seen by patients and staff as likely to improve the service and to re-evaluate such changes following implementation. Data in each cycle were collected from: observations of clinic interactions; patient questionnaires; individual semi-structured interviews with multidisciplinary colorectal unit staff; longitudinal semi-structured interviews with patients and carers pre-surgery, two weeks post-surgery and 12 weeks post-surgery; patient and carer focus groups post-surgery; and existing educational material.

In total, 138 participants shared their experiences of either giving or receiving preoperative education. Findings were themed into why patients want preoperative education, and patients’ views of the educational processes.

Patients emphasised the need for educational provision to be fully understandable, comprehensive and client-centred using a range of communication processes. Patients emphasised the need for educational provision to be more fully understandable, comprehensive and client-centred and that important messages should be reinforced using a range of media. At a time of many uncertainties for patients’ lives, such education needed to encompass the experiences patients could expect, delivered by confident healthcare professionals.

Contextualising understanding and facilitating their own actions, enabled patients to regain control in circumstances particularly disruptive of bodily and other life routines. Establishing a sense of control is confirmed as important for patient's wellbeing in preparing for surgery and postoperative rehabilitation.

The purpose of this paper is threefold. To clarify what is meant by “pragmatism” as a philosophy for social and environmental accountability (SEA) research, to survey its use within this research field and to explore how a further pursuit of pragmatism may extend this research field.

An extensive review of the SEA literature was conducted in order to determine what aspects of the philosophy of pragmatism have been used within the research. The authors organised the discussion of the literature around the pragmatist ideas of “truth” and “sensemaking”.

SEA research is a heterogeneous space in which various ideas are commonly attributed to the philosophical notion of pragmatism. However, there is a tension in the literature between seeing accounting as a medium for representing social and environmental organisational activities and a pragmatist view of accountings as a way of allowing managers and stakeholder to make sense of these same activities.

A clearer development of the ideas of pragmatism may be used to redirect the focus of SEA research in a number of useful ways. Seeing accounting as a medium of sensemaking between organisations and their stakeholders allows the authors to widen the exploration of accounting not only to the production of reports but also their interpretation by users. The ideas of pragmatism also allow the authors to explore the ways stakeholders might affect change within organisations and how accounting may support this process rather than capture or limit it.

This paper concludes by providing a set of methodological prescriptions for conducting future SEA research in a way that is inspired by pragmatism. It outlines an approach to research that focuses on users and their sensemaking and encourages an exploration of the possible ways accounting may create positive change in organisations.

Overall, this paper refines what it means to follow pragmatism within SEA research. It will promote a clearer understanding of how we, as a research community, may engage with practice in more positive ways in order to facilitate corporate social responsibility.